Our Response To COVID-19

January 2023

Dear Valued Guest,

After a turbulent couple of years, we are delighted to see travel and tourism begin to return to a state of relative normalcy. With only limited restrictions in place, we are now able to move about freely to visit friends and family, explore the world, attend conferences and sporting events, and once again see our clients face to face. As we continue to emerge, we are delighted to be part of your travel plans and look forward to serving you at one of our many locations across Canada, the UK and Ireland, and Texas.  Please let us know how we can help.

OUR COMMITMENT TO YOUR HEALTH AND SAFETY

As we emerge from the pandemic, we will continue with our elevated levels of cleanliness in partnership with P&G Professional. Sandman PureClean is designed to give our guests and our people peace of mind while in our hotels. We also continue to provide a healthy and safe work environment for all of our hotel front-line workers through enhanced training of our health and safety procedures and by providing them with personal protective equipment so they can continue to feel safe while taking care of guests.  

WE UNDERSTAND PLANS CHANGE + BEST RATE GUARANTEE

As a guest of Sandman Hotel Group, we want to thank you for your continued loyalty and the trust you have in us as a hotel partner. We understand the importance of offering great rates and being open-minded and flexible at this time.

When you book with us directly, we promise you are always getting the best price. More than ever we know plans change so we would like to share with you our flexible cancellation policy for all guests who may be reviewing their travel plans. To give you the ultimate peace of mind, all direct reservations can be changed or cancelled at no charge up to 24 hours before the scheduled check-in date.

To make or adjust a direct booking, please email our Guest Support Centre at reservations@sandman.ca. To amend bookings made through an online travel agency, such as Expedia or Booking.com, please contact them directly for assistance.

Thank you for your continued support. We look forward to having you stay with us soon.  

Best regards,  

Robert Pratt  

President & COO